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  • Our Process
    Your Partner from Start to Finish

    See how Parallel Products manages each shipment from scheduling to final documentation - with dedicated customer service, logistics support, ticket training, and full portal visibility.

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Our Process

When a product needs to be destroyed, recycled, reclaimed, or recovered, you need more than a vendor. You need a partner who can manage the moving pieces, keep the process clear, and help you move from request to resolution with confidence.

At Parallel Products, your Customer Service representative is your gateway to success. Our team helps guide every step with the experience and care needed to make the process smooth, easy, and dependable. 

From scheduling and transportation coordination to ticket creation, shipment tracking, documentation, invoicing, and follow-up, your Customer Service representative has you covered. 

Process - 9 stepts

A Clear Process for Every Shipment

Every shipment begins with a ticket. This 10-digit tracking number becomes the identifier for your load, connecting your request, shipment details, documentation, status updates, and final paperwork in one organized process.

Our Customer Service team helps coordinate the details so your team knows what to expect and where to find the information they need.

1
Schedule
The process starts when you contact your Customer Service representative, call our National Customer Service Center, or submit a request through the customer portal.
From there, our team gathers the details needed to create your ticket, including service type, product information, quantity, pickup or delivery needs, location details, and any applicable documentation requirements.
2
Ticket Created
Once your request is entered, your shipment is assigned a 10-digit ticket number. This number follows the load throughout the entire process and helps connect every step, from scheduling to final documentation.
Your ticket may include details such as service type, product category, quantity, transportation information, billing account, purchase order, scheduled date, and destination facility.
3
Transportation Coordinated
If transportation support is needed, Parallel Products can help coordinate freight movement through over-the-road, LTL, and rail services. Our team works to plan and execute transportation in a timely, efficient, and cost-conscious way based on your shipment needs.
Coordinating logistics through Parallel helps reduce the number of vendors, contacts, and moving parts your team has to manage.
4
Received
Once the shipment arrives at a Parallel Products facility or approved partner location, the load is received and connected back to its ticket number.
This step confirms that the shipment has entered the process and gives both your team and ours a clear reference point for tracking status and documentation.
5
Gauged and Documented
After receipt, the shipment is gauged and documented. Product details are reviewed, counted, measured, and categorized based on the service type and material being processed.
This step helps ensure the proper paperwork is connected to the shipment, including documentation that may support invoicing, compliance, destruction verification, or applicable tax recovery needs.
6
Waiting for Destruction or Processing
Once received and documented, the shipment may move into a waiting or processing status. At this stage, the load is staged for destruction, recycling, reclamation, or recovery based on the material and service type.
Customers can use the portal to view shipment status and access related documents as they become available.
7
Destroyed, Recycled, Reclaimed, or Recovered
The product is then processed according to the appropriate service path. Depending on the material, this may include secure destruction, recycling, ethanol reclamation and recycling, material recovery, or other approved handling processes.
Parallel Products helps customers manage this step with a focus on accountability, sustainability, and proper documentation.
8
Invoiced & Completed
After processing is complete, the shipment moves through invoicing. Final invoice documents and supporting paperwork are made available through the customer portal.
Depending on the shipment, this documentation may include invoices, invoice packets, bills of lading, affidavits of destruction, seals and stamps, or other shipment-related records.
9
Tax Claim Support*
*If applicable
For eligible alcohol-related shipments, Parallel Products can support the tax claim process. Our team helps track applicable information, manage filing timelines, and provide claim-related documentation through the portal.
This added support helps customers recover value while reducing the complexity of managing tax-related paperwork on their own.

3 Ways to Schedule a Pick-Up

Your Customer Service Rep

For established customers, your Customer Service representative can help initiate a ticket, coordinate shipment details, answer questions, and guide next steps.

National Customer Service Center

Transportation and logistics scheduling is also available through our National Customer Service Center at (888) 883-9100.

Submit Request Through Portal

Existing customers can use the portal to submit certain ticket requests, view shipment information, and access important documentation tied to their account.

Transportation & Logistics Management

At Parallel Products, we aim to set the standard for excellent customer service. With a complete service package that includes transportation and logistics scheduling, coordinating your freight movement is as simple as calling our National Customer Service Center at (888) 883-9100.

Customers benefit from customized freight solutions tailored to their needs, including over-the-road, LTL, and rail services planned and executed efficiently at competitive rates.

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Visibility & Documentation Through Our Portal

The customer portal gives your team access to important shipment information and documentation in one convenient place.

Customers can use the portal to review ticket status, search by ticket number or purchase order, access invoices, download affidavits of destruction, view bills of lading, and retrieve tax claim documentation when applicable.

For high-volume customers, the portal also helps multiple departments access the information they need, from accounting and finance to operations, compliance, and environmental health and safety.

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Customer Service That Keeps the Process Moving

Behind every ticket is a Customer Service team that understands the urgency, complexity, and details involved in product destruction, recycling, reclamation, and recovery.

Your representative is more than a point of contact. They are a coordinator, logistics partner, documentation resource, internal advocate, and problem-solver. Their tenure, knowledge, and care help make the process easier for your team, whether you are managing one shipment or coordinating activity across multiple locations.

At Parallel Products, customer service is not an afterthought. It is the center of how we work.

Start with a Team That Knows Best

From your first request to final documentation, Parallel Products helps simplify complex product recovery and destruction needs through experienced people, clear processes, and reliable support.

Ready to schedule a shipment or learn more about how the process works? Contact our National Customer Service Center at (888) 883-9100 to get set-up with a Customer Service representative.
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